Digital public services are the main service channel to citizens and businesses. In a Nordic welfare society, services need be user centric and based on users‘needs. Digital Iceland is responsible for the development of the Ísland.is service portal.
Although digital services increase access to public service in general, it does not apply to all user groups. Individuals with limited capacity, whether physical, psychological, financial or social, may experience reduced access. Addressing the needs of these individuals is therefore of utmost importance.
