Dummy Automation Means Focusing on Constituents, Not Technology

The focus on deploying new technologies in state and local governments has often led to more harm than good for public servants and the constituents they serve.

Instead of simplifying processes and improving efficiency, these technologies seem to have made things more complicated and burdensome.

Why do government agencies keep introducing multiple disparate systems that only create confusion and add extra steps to the process?

Shouldn’t the goal be to streamline operations and make it easier for public servants to help people access essential services?

It’s disheartening to see how these new technologies have resulted in public servants being overwhelmed with manual tasks and complex procedures.

Isn’t the whole point of automation to free up their time so they can focus on assisting constituents instead of getting lost in a sea of bureaucracy?

Furthermore, the lack of proper documentation for these technologies is a significant issue. We can’t expect public servants to serve the people effectively