Digital Services Design & User Experience
Showing 1-8 Of 10 Books
Dark Matter and Trojan Horses: A Strategic
By Dan Hill
Dark Matter and Trojan Horses: A Strategic Design Vocabulary
Don’t Make Me Think, Revisited: A Common Sense
By Steve Krug
Steve Krug (pronounced "kroog") is best known
The Design of Everyday Things: Revised and Expanded
By Donald Norman
In the book, Norman introduced the term affordance
Good Services: How to Design Services
By Lou Downe
Service design is a rapidly growing area of interest
Storytelling for User Experience – Crafting Stories for Better
By Whitney Quesenbery
We all use stories to communicate, explore, persuade, and inspire.
Practical Empathy – For Collaboration and Creativity
By Indi Young
Conventional product development focuses on the solution.
This Is Service Design Doing: Applying Service Design
By Marc Stickdorn
How can you establish a customer-centric culture in an organization?
This is Service Design Thinking: Basics, Tools
By Marc Stickdorn
Service design thinking is the designing and marketing of services
